Shipping policy

Where We Ship

We deliver to Canada, as well as many countries across the world, including the US, EU, UK, and Australia. 

Order Tracking

All shipments are traceable and registered. Once your order has been dispatched, you will be notified by email to the address that you provided during the checkout process, so that you’ll be able to track your order online.


Deliveries

Online orders leave our warehouse within 3 workdays from the order confirmation. Working days are Monday to Friday, Canadian National holidays excluded.

We offer Standard and Express shipping options. Delivery times may vary depending on the destination country and way of shipping.

All shipments are trackable. Orders ship via Standard Service (tracking provided) unless differently stated or requested. You can choose your preferred service Standard or Express at checkout.   

Unclaimed Parcels

In case the delivery times are surpassed and you haven’t received your order, please contact us in a timely manner, in order to avoid unwanted returns to the sender.
If our shipping partner doesn’t find you, you should contact them to reschedule the delivery, or to arrange a pick-up. It is the receiver’s responsibility to make use of the notice left, and reschedule the delivery of the parcel.
In the case of a Returned parcel, and only following receipt of the package back to our address:

  • We can implement a second delivery, only if the buyer agrees to cover the cost of a second shipment.
  • We can reimburse the amount of the order, excluding the shipping fees.

Transit Times and Fees

Canada
Standard: Ships within 3 workdays (via Courier)
Express: Ships within 1 workday (via Express Courier)

United States
Standard: Ships within 5 workdays (via Courier)
Express: Ships within 1/2 workdays (via Express Courier)

 

Incorrect Delivery Details

The goods are delivered to the address indicated by the purchaser during the checkout process. The information set out by the purchaser at the time the order is placed is binding upon the purchaser. In the event that the details you submitter are not correct, we cannot be held responsible for unsuccessful deliveries.
In the case of an incorrect address making delivery impossible, and only following receipt of the package back to the vendor’s address:

  • We can implement a second delivery, if you agree to cover the shipping costs
  • We can reimburse the amount of the order, excluding the shipping charges.

If upon placing an order you realise that the delivery details you submitted are incorrect, please contact us immediately via email, providing your order number. If still possible, we will adjust your shipment.

Exchanges

It is not possible to edit orders once they have been confirmed. Any additional items you may wish to add will need to be placed as a new order. It may be possible for us to cancel an order or to allow you to replace it as you wish, providing that it has not already been dispatched. To cancel or edit an order that has been confirmed, please send us an email at your earliest convenience.


Returns and Refunds

Please see our Return Policy for more details