Refund policy

At Lucky Spice, we are committed to delivering the highest quality spices to enhance your culinary experiences. We understand that taste is subjective, and while we hope you'll love our products, we recognize that not every spice will meet every customer's preference.

Our Return Policy:

Taste Preferences: Due to the nature of our products, we cannot accept returns based on personal taste preferences. We encourage you to explore the diverse flavours we offer, keeping in mind that discovery is part of the culinary adventure.

Quality and Satisfaction: If your order arrives flawed, damaged, or not as expected due to a shipping error, please contact us within 30 days of receipt. We are dedicated to correcting any issues related to product quality or shipping errors to ensure your satisfaction.

Unopened Products: We accept returns of unopened, unused spices within 30 days of delivery. This policy aligns with our commitment to food safety and sanitary protocols. To initiate a return, please email us, and we will guide you through the process. Note that return shipping costs are the responsibility of the customer, and we require items to be returned in like-new condition for a refund.

Non-Food Items: Returns of non-food items are also accepted within 30 days of delivery. Email us for a return label. Items must be returned in like-new condition for a refund.

International Returns: Currently, we are unable to accept returns from international customers due to platform limitations. We apologize for any inconvenience this may cause.

At Lucky Spice, your satisfaction is our goal. We strive to provide quality goods and a fair return policy to match. Don't hesitate to reach out if you have any questions.

Reach out to hello@luckyspice.shop for return requests.